51cg

Aberdeen Centre for Evaluation

US-PEx: Understanding how NHS frontline staff use patient experience data for service improvement

In this section
US-PEx: Understanding how NHS frontline staff use patient experience data for service improvement

This NIHR Health Services and Delivery Research programme project aims to get a better understanding of how NHS frontline staff use different types of patient feedback to improve health services and develop tools to help them make better use of this data. It is based on 6 case studies in general medical wards in the NHS in England, combining ethnographic methods with a survey of patient experience. Wards are encouraged to design and implement quality improvement projects based on patient experience data, and are supported through learning community meetings. A toolkit for the NHS on how frontline NHS teams can best be supported to use different types of patient experience data will be produced in partnership with the Point of Care Foundation.

Contacts

Status

Completed

Publications

Locock, L, Parkin, S, Montgomery, C & Chisholm, A 2021, 'How frontline teams engage with patient-centred quality improvement', Nursing Times, vol. 117, no. 2, pp. 34-36.

Mazanderani听F, Kirkpatrick听S, Ziebland听S, Locock听L, Powell听J.听, Social Science & Medicine, vol. 285, 114280. 2021 https://doi.org/10.1016/j.socscimed.2021.114280

Parkin听S, Locock L, Montgomery听C, Chisholm听A .听, Ethnography , vol. 22, no. 4, pp. 556-577. 2021 https://doi.org/10.1177/14661381211038383

Locock, L, Montgomery, CM, Parkin, S, Chisholm, A, Bostock, J, Dopson, S, Gager, M, Gibbons, E, Graham, C, King, J, Martin, A, Powell, J & Ziebland, S 2020, 'How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation', Journal of Health Services Research & Policy. vol. 25, no. 3, pp. 151-161听DOI:

Locock, L, Parkin, S, Montgomery, C & Chisholm, A 2020, 'Team resources for quality improvement in the NHS: improving patient experience at the frontline', Nursing Times.听

Locock, L, Graham, C, King, J, Parkin, S, Chisholm, A, Montgomery, C, Gibbons, E, Ainley, E, Bostock, J, Gager, M, Churchill, N, Dopson, S, Greenhalgh, T, Martin, A, Powell, J, Sizmur, S & Ziebland, S 2020, 'Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation', Health Services and Delivery Research, vol. 8, no. 13. [Online] DOI: 听

Montgomery, C, Parkin, S, Chisholm, A & Locock, L 2020, ''Team capital鈥� in quality improvement teams: findings from an ethnographic study of front-line quality improvement in the NHS', BMJ Open Quality, vol. 9, no. 2, e000948. [Online] DOI:听听

Montgomery, C, Chisholm, A, Parkin, S & Locock, L 2020, '',听Sociology of Health & Illness, vol. 42, no. 6, pp. 1424-1440. https://doi.org/10.1111/1467-9566.13115

Vougioukalou, S, Boaz, A, Gager, M & Locock, L 2019, '', Anthropology & Medicine, vol. 26, no. 1, pp. 18-32. https://doi.org/10.1080/13648470.2018.1507104

Coulter, A., Locock, L., Ziebland, S. & Calabrese, J. (2014). 'Collecting data on patient experience is not enough: they must be used to improve care'. BMJ (Clinical research ed.), vol 348, g2225, pp. 1-4.