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We are happy to

• help you connect your laptop to the University's wireless network
• offer advice on using Windows Update
• offer guidance on where to find University approved software
• offer advice on steps you might want to consider to fix your device

We are unable to

• provide hardware support, including repairs of any kind
• provide fixes for personal devices via remote connection
• provide support for encryption or BitLocker issues on personal devices
• assist with problems associated with serious software issues, including system crashes, e.g.
  • Windows fails to boot up, or keeps rebooting itself
  • applications fail to launch or keep crashing
  • all the icons have changed in appearance
  • the sound no longer works
  • drivers and antivirus installations

We do not have the resources to repair personal laptops that are no longer working. The level of service we offer applies to all our customers, for all personal devices and operating systems.

Where to get help

If your laptop is still under guarantee, contact your vendor for advice.

Otherwise, while we cannot make specific recommendations, there are local companies who may carry out repairs for you. Some of these are listed below (in no particular order) for your convenience.

Note that there will almost certainly be a charge - please check with the company before agreeing to any work being carried out.

• North East Peripherals, tel: 01224 649745, 675-677 George Street, Aberdeen AB25 3XP
• Tech Rescue, tel: 01224 622312, 102 Rosemount Viaduct, Aberdeen AB25 1NX
• Banchory PC Support, tel: 01330 822806, email: banchorypc@gmail.com ,
  
• Apple Store (MacBooks only), tel: 01224 287900, 27/28 Ground Level Mall, Union Square, Guild Square, Aberdeen AB11 5PN